The problem

Last week we got a call from a customer saying that one user is logging on for more than one hour. To confirm what was happening we opened the Citrix Director. We searched for the specific user and found the session status on Logging On. When opening the Citrix Studio we found the user session as active but the user isn’t active at all. When opening the specific server we couldn’t find the user under task manager users. Under processes in the task manager we could find only one process for that specific user, Powershell.exe. Powershell got stuck during execution of the logon script. Continue Reading